Instructions on withdrawal
Status: 04.09.2024
dirtlej GmbH, in the following also dirtlej
The right of withdrawal only applies to consumers.
Instructions on withdrawal
Right of withdrawal
you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us (dirtlej GmbH, Im Wörth 5, 79576 Weil am Rhein, Germany, Email: hello@dirtlej.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you excluding the costs of delivery for order values below €99. For order values above €99 which contains multiple products, you shall receive a full refund if the worth of the product(s) you keep exceeds €99. If the worth of the product(s) you keep is below €99, €4.49 (delivery in Germany) or €8.99 (delivery outside Germany) shall be deducted from the refunded amount. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us or dirtlej GmbH, Im Wörth 5, 79576 Weil am Rhein, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.