Refund policy

Last updated: 19 June 2026
dirtlej GmbH, hereinafter also referred to as dirtlej
The right of withdrawal applies only to consumers.

Cancellation before shipping
As long as individual items in an order have not yet been shipped or fulfilled, these items may be cancelled. Cancellation is only possible until the respective item has been prepared for shipping or fulfilled.

Once an item has been shipped or fulfilled, cancellation is no longer possible. In this case, the following right of withdrawal applies.

Withdrawal policy
Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day on which you, or a third party named by you who is not the carrier, have/has taken possession of the last item in the order.

If the end of the withdrawal period falls on a Saturday, Sunday or public holiday, the period ends on the next working day.

To exercise your right of withdrawal, you must inform us
dirtlej GmbH
Im Wörth 5
79576 Weil am Rhein
Germany

by means of a clear statement, for example by a letter sent by post or by email, of your decision to withdraw from this contract.

In addition, for contracts concluded online, you can use our online withdrawal function. You can find it on our website under withdraw from contract or directly at: https://www.dirtlej.com/a/withdrawal

You may use the model withdrawal form for this purpose, but this is not mandatory. You may also submit any other clear statement.

To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising your right of withdrawal before the withdrawal period expires, or to use the online withdrawal function before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract in full, we will refund all payments we have received from you, including the original standard delivery costs.

Additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us will not be refunded.

If you withdraw only individual items from an order and the value of the products you keep falls below the free delivery threshold of €129.00, the original standard delivery costs will be deducted from the refund amount.

In this case, the following original standard delivery costs will be deducted from the refund amount:

€5.49 for deliveries within Germany
€8.99 for deliveries to Belgium, mainland Denmark, Luxembourg, the Netherlands, Austria and the Czech Republic
€12.99 for deliveries to mainland France, Italy, Poland, Slovakia and Slovenia
€15.99 for deliveries to Latvia, Lithuania, mainland Portugal, mainland Spain and Hungary

We will issue the refund without undue delay and no later than 14 days from the day on which we receive your notification of withdrawal.

For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees for this refund.

We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract:

dirtlej GmbH
Im Wörth 5
79576 Weil am Rhein
Germany

The deadline is met if you send the goods before the period of 14 days has expired.

We bear the cost of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check their condition, properties and functionality.

Please return the goods in the original packaging whenever possible. If the original packaging is no longer available, the goods must be returned in suitable packaging that adequately protects them during return transport.

End of withdrawal policy